A set of tools and resources accompanying the perfecting patient journeys book from the lean enterprises institute.
These resources are supplied without any warranty. One of our team has reviewed the resource at time of uploading to our website. However, we make no claim as to the validity or accuracy of the content. Users are advised to make their own assessment.
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- Communication Skills
- Consumer enablement
- Creative thinking
- Facilitation Tools
- Integrated healthcare
- Person Centred Care
- Quadruple Aim
- Patient Experience
- Staff Experience
- Quality Improvement
- Six Sigma
- The King's Fund
- Value-based healthcare
- What matters to you
- Workforce wellbeing
This is a detailed resource on six sigma
The Productive General Practice Quick Start programme is designed to help general practice continue to deliver high quality care whilst meeting increasing levels of demand and diverse expectations. This is a set of resources from NHS networks.
A list of Lean resources from the NHS Knowledge library.
An article in the BMJ discussing how quality improvement approaches drawn from industry can go beyond traditional concepts of value and deliver improvements in healthcare services.
A guide from the Lean Acacdemy UK for health services.
This introductory booklet from the NHS introduce some basic concepts of lean and six sigma for health services including an introduction, background, similarities and differences and how the NHS is integrating the two methodologies.
An introductory guide for healthcare organisations seeking to: • improve quality and efficiency • improve patient care and experience • improve safety and reduce mortality • reduce length of stay • reduce waste • lower costs • eliminate delays • improve staff morale.
This video summarises the history of lean thinking from it's very early days.
This video summarises the history of lean thinking from it's very early days.
A webinar from Prof A Scott on impact of Covid19
A Brene Brown interview describing how teamwork at the leadership level can be of assistance.
This is an online webinar from the Judge Business School in Cambridge.
This article talks about coaching with compassion and discusses the REACH approach.
Hope and Humour
This is a useful model that you can use to help you think about how you can do things differently.
This article from BMJ Quality and Safety Journal discusses the stressors and risk points during a crisis that affect team functioning. It then identifies a set of seven recommendations and 19 tips for addressing those risk points.
This is a presentation by Steven Covey, leading author of the Speed of Trust. He shares personal stories and extrapolates them to how trust can optimise organisations.
This is a short video describing a transition from a fear based response, to a learning and then growth based approach. It is based on an adapted model and illustrated in the following diagram:
Prepared for the California HealthCare Foundation this booklet describes primary care teams.
A selection of video stories from NHS Scotland's 'what matters to you?' initative.
A video from British Colombia explaining what it is all about. The hyperlink has a collection of resources.
This toolkit is based on the experience of What matters to you implementation at the Montefiore Hudson Valley Collaborative. It is structure on the ADKAR principles and has three phases:
- Project Initiation Phase
- Patient Experience Track
- Staff Engagement Track.
A short video from Montefiore Hudson Valley Collaborative for providers on what matters to you.
Research from NASA showing how renegades and rebels often perceived as troublemakers are actually needed in an organisation to drive.
The International Self-Care Foundation (ISF) is a registered UK Charity who work with all stakeholders in health, to support countries, communities and individuals in the adoption of evidence-based self-care practices.
A Special Collection of Interviews from: Beyond Resiliency Training: Organizational Strategies to Alleviate Burnout and Increase Wellness in Academic Medicine. This was a symposium that brought together experts leading to a special collection of 14 video interviews and over 70 short clips on topics that are key to understanding and addressing the many facets of burnout. The videos are designed to inform, stimulate discussion, jumpstart brainstorming, and inspire personal reflection.
A wide range of resources to support the effective delivery of telehealth in Australia.
This is a humorous video showing customer experience if restaurants behaved like healthcare.
This is a video that looks at aviation and illustrates its impact if it operated with the same reliability of healthcare
This is a video by Prof Michael West describing what is the difference between a real team and a pseudo team?
This is a video describing a future primary care clinic.
Edgar Schein is an author of a number of leadership textbooks and he describes the leadership skill of appreciative inquiry or humble inquiry.
This is a video from the Centre for Innovation in Health Management at the University of Leeds and NHS Improving Quality. It describes networks in healthcare and more broadly.
This article describes how do we make sense of how the crisis is changing the world as we are living through it. It offers a framework based on four categories or responses to COVID-19.
In this article authors discuss how the view of culture is changing amongst scholars. They consider three myths that impede cultural change and then set out to describe three tactics or antidotes to these myths to facilitate culture change.
Activities for Transforming Teams & Igniting Change (ATTIC) is a collection of activities that you and your team can use to build teamwork, develop communication skills, enable creative thinking and innovation, and help explore systems. They are provided free of charge by the BC Patient Safety and Quality Council
This is NHS Scotland's Improvement Hub. It's portal to a collection of improvement resources.
This is the website portal for NHS England's Improvement Hub. It has a broad range of resources.
OpenNotes is the international movement that’s making health care more transparent. It urges doctors, nurses, therapists, and others to invite patients to read the notes they write to describe a visit.
A webinar hosted by the digital centre CRC featuring a panel with national and international experts and hosted by ABC Doctor and Journalist Norman Swan.
The Pandemic Kindness Movement was created by clinicians across Australia, working together to support all health workers during the COVID-19 pandemic. We have curated respected, evidence-informed resources and links to valuable services to support the wellbeing of the health workforce.
How a high-touch network of value-based primary care centers that serves nearly 80,000 adults on Medicare developed a remote care program that includes telehealth visits, Covid-19 resources, and social determinants of health support.
This article in the Harvard Business Review discusses three elements of trust: Relationships, Judgement and Consistency.
This article discusses emotional intelligence and five components that include self-awareness, self-regulation, self- motivation, empathy, and social skill. It goes onto describe how emotional intelligence support a leader with change management and building a team to affect change.
A collection of resources on TeleHealth from:
- NSW Agency for Clinical Innovation
A portal from RACGP with a collection of resources from RACGP.
A collection of resources from ACCRM related to COVID19. This is really a portal with 9 panels of information including information from:
- Government and healthcare organisations
- News and advocacy
- Telehealth resources
- Health and wellness
- ACCRM's own resources
- Aboriginal and Torres Strait Islander Resources
- State and Territory related resources
- Age and maternity related resources
- ACRRM & RDAA Rural and Remote Response resources
This is a short 7 slide PDF document from Deloitte discussing resilient leadership. It starts by describing five qualities of an effective leader and then moves onto the actions they take categorised on what they do along three dimensions.
Don Berwick is interviewed by the King's Fund and discusses leadership during the COVID19 crisis.
This is a short video where Ian Bullock, Chief Executive of the Royal College of Physicians, discusses the three factors that are important for leaders during times of crisis.
This article from McKinseys explores the leadership behaviours and mindsets that guide leaders to navigate through the coronavirus crisis now and in future.
This article from Harvard Business Review takes the example of Jacinta Arden (New Zealand's Prime Minister) and Adam Silver (commissioner of the National Basketball Association) to illustrate leadership skills during the COVID19 pandemic. They identified four factors as well as perhaps an attribute where the leader is able to tap in suffering to build meaning.
This is an online webinar which was delivered by Prof Uhl-Bien for the Health Foundation's Q-Community. Successful and unsuccessful innovations in healthcare have characteristics. She describes an overview from her findings about these characteristics.