Coping with the COVID-19 Pandemic
This is a short video describing a transition from a fear based response, to a learning and then growth based approach. It is based on an adapted model and illustrated in the following diagram:
Resources
Disclaimer
These resources are supplied without any warranty. One of our team has reviewed the resource at time of uploading to our website. However, we make no claim as to the validity or accuracy of the content. Users are advised to make their own assessment.
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- Burnout
- Communication Skills
- Complexity
- Consultancy
- Consumer enablement
- Coronavirus
- Culture
- eHealth
- Facilitation Tools
- Innovation
- Integrated healthcare
- Leadership
- PCMH
- Person Centred Care
- Quadruple Aim
- Patient Experience
- Staff Experience
- Quality Improvement
- Resilience
- Teamwork
- Telehealth
- The King's Fund
- Value-based healthcare
- What matters to you
- Workforce wellbeing
Building Teams in Primary Care: Lessons Learned
Prepared for the California HealthCare Foundation this booklet describes primary care teams.
What matters to you?
A selection of video stories from NHS Scotland's 'what matters to you?' initative.
What matters to you?
A video from British Colombia explaining what it is all about. The hyperlink has a collection of resources.
The Montefiore Hudson Valley 'What Matters to You?' Toolkit
This toolkit is based on the experience of What matters to you implementation at the Montefiore Hudson Valley Collaborative. It is structure on the ADKAR principles and has three phases:
- Project Initiation Phase
- Patient Experience Track
- Staff Engagement Track.
What matters to you?
A short video from Montefiore Hudson Valley Collaborative for providers on what matters to you.
How a Group of NASA Renegades Transformed Mission Control
Research from NASA showing how renegades and rebels often perceived as troublemakers are actually needed in an organisation to drive.
International self-care foundation
The International Self-Care Foundation (ISF) is a registered UK Charity who work with all stakeholders in health, to support countries, communities and individuals in the adoption of evidence-based self-care practices.
Beyond Resilience Training
A Special Collection of Interviews from: Beyond Resiliency Training: Organizational Strategies to Alleviate Burnout and Increase Wellness in Academic Medicine. This was a symposium that brought together experts leading to a special collection of 14 video interviews and over 70 short clips on topics that are key to understanding and addressing the many facets of burnout. The videos are designed to inform, stimulate discussion, jumpstart brainstorming, and inspire personal reflection.
Digital CRC Telehealth Hub Australia
A wide range of resources to support the effective delivery of telehealth in Australia.
If restaurants behaved like healthcare
This is a humorous video showing customer experience if restaurants behaved like healthcare.
If air travel worked like healthcare
This is a video that looks at aviation and illustrates its impact if it operated with the same reliability of healthcare
What is the difference between a real team and a pseudo team?
This is a video by Prof Michael West describing what is the difference between a real team and a pseudo team?
Primary Care Office of the Future
This is a video describing a future primary care clinic.
Safe communication during COVID19
A short communication sciences video(six minutes) from Prof Annegret Hannawa on how to protect yourself against disinformation during COVID-19.
Humble inquiry
Edgar Schein is an author of a number of leadership textbooks and he describes the leadership skill of appreciative inquiry or humble inquiry.
Networks in healthcare
This is a video from the Centre for Innovation in Health Management at the University of Leeds and NHS Improving Quality. It describes networks in healthcare and more broadly.
How To Create Real, Lasting Change After COVID-19
This article describes how do we make sense of how the crisis is changing the world as we are living through it. It offers a framework based on four categories or responses to COVID-19.
Organizational Culture as a Tool for Change
In this article authors discuss how the view of culture is changing amongst scholars. They consider three myths that impede cultural change and then set out to describe three tactics or antidotes to these myths to facilitate culture change.
Activities for Transforming Teams & Igniting Change
Activities for Transforming Teams & Igniting Change (ATTIC) is a collection of activities that you and your team can use to build teamwork, develop communication skills, enable creative thinking and innovation, and help explore systems. They are provided free of charge by the BC Patient Safety and Quality Council
NHS Scotland iHub
This is NHS Scotland's Improvement Hub. It's portal to a collection of improvement resources.
NHS England Improvement Hub
This is the website portal for NHS England's Improvement Hub. It has a broad range of resources.
Open Notes
OpenNotes is the international movement that’s making health care more transparent. It urges doctors, nurses, therapists, and others to invite patients to read the notes they write to describe a visit.
COVID-19 and digital technology: The roles, relevance and risks of using telehealth in a crisis
A webinar hosted by the digital centre CRC featuring a panel with national and international experts and hosted by ABC Doctor and Journalist Norman Swan.
Pandemic Kindness Movement - Spreading only kindness
The Pandemic Kindness Movement was created by clinicians across Australia, working together to support all health workers during the COVID-19 pandemic. We have curated respected, evidence-informed resources and links to valuable services to support the wellbeing of the health workforce.
A Report from the Covid Front Lines of Value-Based Primary Care
How a high-touch network of value-based primary care centers that serves nearly 80,000 adults on Medicare developed a remote care program that includes telehealth visits, Covid-19 resources, and social determinants of health support.
The Three Elements of Trust
This article in the Harvard Business Review discusses three elements of trust: Relationships, Judgement and Consistency.
Change Leadership: The Role of Emotional Intelligence
This article discusses emotional intelligence and five components that include self-awareness, self-regulation, self- motivation, empathy, and social skill. It goes onto describe how emotional intelligence support a leader with change management and building a team to affect change.
Telehealth resources
A collection of resources on TeleHealth from:
- RACGP
- NSW Agency for Clinical Innovation
- ACCRM
RACGP's Coronavirus Portal
A portal from RACGP with a collection of resources from RACGP.
Coronavirus resources from ACCRM
A collection of resources from ACCRM related to COVID19. This is really a portal with 9 panels of information including information from:
- Government and healthcare organisations
- News and advocacy
- Telehealth resources
- Health and wellness
- ACCRM's own resources
- Aboriginal and Torres Strait Islander Resources
- State and Territory related resources
- Age and maternity related resources
- ACRRM & RDAA Rural and Remote Response resources
The heart of resilient leadership responding to COVID19
This is a short 7 slide PDF document from Deloitte discussing resilient leadership. It starts by describing five qualities of an effective leader and then moves onto the actions they take categorised on what they do along three dimensions.
Responding to the Covid 19 crisis
Don Berwick is interviewed by the King's Fund and discusses leadership during the COVID19 crisis.
Finding solutions in complex situations
This is a short video where Ian Bullock, Chief Executive of the Royal College of Physicians, discusses the three factors that are important for leaders during times of crisis.
Leadership in a crisis: Responding to the coronavirus outbreak and future challenges
This article from McKinseys explores the leadership behaviours and mindsets that guide leaders to navigate through the coronavirus crisis now and in future.
What Good Leadership Looks Like During This Pandemic
This article from Harvard Business Review takes the example of Jacinta Arden (New Zealand's Prime Minister) and Adam Silver (commissioner of the National Basketball Association) to illustrate leadership skills during the COVID19 pandemic. They identified four factors as well as perhaps an attribute where the leader is able to tap in suffering to build meaning.
How 'Adaptive Spaces' enable innovation in healthcare and beyond
This is an online webinar which was delivered by Prof Uhl-Bien for the Health Foundation's Q-Community. Successful and unsuccessful innovations in healthcare have characteristics. She describes an overview from her findings about these characteristics.
Business Model Canvas
Templates from Andi Roberts Website based on Business Model Generation, Business Model You and Value Proposition Generation.